| Course/Workshop Title: |
Applications of Total Quality in the Workplace |
| Course/Workshop Description: |
This course familiarizes the participants with the application of total quality management in the work place including quality assurance methods.
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| Course/Workshop Duration: |
25 hours (5 hrs/day) |
| Course/Workshop Objectives: |
- Provide an introduction to the fundamental approaches of total quality management and the application of these approaches, philosophies, and strategies to issues arising in the governmental and industrial work place.
- Enhance the participant’s understanding of the customer-supplier relationships.
- Provide skills in designing organizations for quality by considering manufacturing and/or service industry processes.
- Provide basic understanding of team work, empowerment and motivation techniques.
- Provide basic understanding of leadership, strategic planning, and total quality implementation techniques.
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| Course/Workshop Importance: |
The course is very important for applications of total quality management and assurance of processes that can be measured in any work-place environment. |
| Lecture Strategy: |
Lecture materials will be presented using Microsoft PowerPoint. When possible a cooperative, participant-centered learning and discussion approach will be utilized to enable a high level of participant involvement. |
| Course Content: |
Introduction to Total Quality Management, Approaches to Total Quality, Quality in Customer-Supplier Relationships, Designing Organizations for Quality, Total Quality and Organizational Change, Quality Teamwork, Empowerment and Motivation, Quality Leadership, Strategic Planning and Total Quality Implementation. |
| Course Notes: |
Course lecture notes will be provided by the instructors to the participants. |
| Course Content Distribution: |
Day One:
- Introduction
- Quality basics and history
- Dimensions of manufacturing quality
- Quality in services
- Principles of total quality management
- Customer needs
- Designing and improving work processes
- Measurement as a basis for improvement
Day Two:
- Approaches to total quality
- Major Tenants of Deming’s Philosophy
- ISO 9000
- Quality function deployment
- Barriers to quality improvement
- Tools for Continuous Improvement
- Deming Cycle
- Tools for Data Collection and Analysis
Day Three:
- Principles for customer-supplier relationships in TQM
- Practices for dealing with customers
- Practices for dealing with suppliers
- Customer-supplier relations in organization theory
- The functional structure and its problems
- Team-based organizations
- Kaizen's philosophy of continuous improvement
Day Four:
- Organizational change and opportunities
- Business process re-engineering and benefits
- Principles of process redesign
- Quality-oriented change and organization theory
- Types of TQM teams
- Criteria for effective teamwork
- Importance of empowerment
Day Five:
- Principles of empowerment
- Empowerment and theories of motivation
- Roles of quality leaders
- TQM and leadership theory
- Quality as a strategy
- TQM and strategic planning
- Strategies for success
- Conclusion
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| Fees: |
SAR 4,000 |
| Instructor: |
Prof. Ali J. Chamka |