• Provide an introduction for ISO and quality management principles in the work place.
• Enhance the participant’s understanding the general ISO 9001:2008 requirements.
• Provide skills for carrying out internal audit processes as per ISO 9001:2008.
• Provide an overview of ISO 17025 requirements
• Provide basic understanding of best laboratory practices
• Provide tools for internal audits and qualities of auditors as per ISO 17025.

Day One:

• Introduction
• About ISO
• Quality Management System (QMS)
• Benefits of ISO 9001 QMS
• Quality Management Principles
• Customers Focus, Leadership, Involvement of People
• Process Approach, System Approach, Continual Improvement
• Approach to Decision Making and Mutually Beneficial Supplier Relationships

Day Two:

• Auditing the QMS Based on ISO 9001 Requirements
• Documents and Records Control
• Management Responsibility
• Quality Policy and Objectives
• Planning and Making Changes
• Resource Management and Human Resources
• Purchasing and Production
• Internal Quality Audits and Improvements

Day Three:

• Internal Audit as per ISO 9001:2008
• Audit Criteria
• Types of Audits
• Auditors Competence
• Audit Phases, Schedule and Preparation
• Audit Execution
• Auditee Behavior and Bad Practices
• Attributes and Qualities of a Good Auditor
• Collecting Information, Recording the Findings and Audit Report

Day Four:

• Overview of ISO 17025
• Good Laboratory Practices
• General Requirements, Documentation and Steps
• Foundations of Audit as per ISO 17025
• Preparation of Internal Audits
• Phases of Conducting the Audit

Day Five:

• Start of Audit
• Analysis of Documentation
• Preparing the Audit
• Plan on-the-Spot Audit
• Non-Conformities
• Audit Report
• Completion of Audit
• Follow-Up Actions
• Conclusion